Support

Questions, feedback, or something not working right? Here's how to get help with MyBrainyTools.

Frequently asked questions

Is MyBrainyTools really free?

Yes. MyBrainyTools is completely free to download and play, with no account or sign-up required.

Do I need an internet connection to play?

Most puzzles work fine offline. An internet connection is only needed for occasional content updates.

Will my progress be saved if I get a new phone?

Your progress is stored locally on your device. If you'd like help carrying progress over to a new device, email us at the address below and we'll do our best to assist.

The app is crashing or a puzzle won't load — what should I do?

First, try closing the app completely and reopening it, then make sure you're on the latest version from the App Store. If the problem continues, contact us below with your device model and iOS version so we can look into it.

What information does the app collect?

MyBrainyTools does not collect your personal information — it stays on your device. Basic error logs may be collected automatically only when something goes wrong, to help us fix bugs. See our Privacy Policy for full details.

How do I request a feature or report a bug?

We'd love to hear from you — send a description of the feature or bug (screenshots help!) to the email below.

Still need help?

Email support We typically reply within 1–2 business days.
jeffreyyee@gmail.com